Extrusion: 'Unique' Digital Services for Film Processors

Brückner Servtec will be introducing “Brückner ONE” digital solutions for film production. The system is billed as unique in the biax-film industry: it is a one-stop solution providing a digital platform supporting all aspects of the line and its operation. It brings field-proven service products to a new, digital level, and enhances them with additional features. Brückner calls this the perfect base for transparent, faster and more efficient service in the future. It helps to maximize the availability of film stretching lines and to minimize maintenance and downtime costs.

At the K2019, Brückner Servtec will present enhanced digital service solutions with separate modules for service requests, spare parts inquiries, communication and line documentation:

• For quick and flexible troubleshooting, the Brückner One Support module offers an advanced support handling system for technical service requests regarding electrical, mechanical and process support. It is also available as an app for mobile devices. The customer submits a service request and tracks its status online. 
• The Brückner One Parts module allows a rapid and simple identification and inquiry of film stretching line spare parts. Necessary spare parts are easily determined in the online spare parts catalogue with its drawing, description or number, sent to the online basket and forwarded as an inquiry to Brückner. 

• Brückner One Com, meantime, allows the most flexible interaction between the Brückner service team and the customer: it is a module for quick and easy communication using state-of-the-art tools such as chat, video and whiteboarding. The customer can also use the app version of the module for intuitive communication with mobile devices. 
• The Brückner ONE Docu provides a paperless and simple-to-use online technical line documentation. Thus, the customer has all relevant information at their fingertips when performing services along the production line. Furthermore, Brückner ONE Docu allows the addition of short video sequences and so to demonstrate service procedures right where it is needed.