NGR Relocates and Increases Size of U.S. Customer Care Center

Next Generation Recycling Machines, the sales and after sales organization for Next Generation Recycling Maschinen GmbH (NGR) in the U.S., has relocated and also increased the size of its U.S. Customer Center. The company has moved its facility to south Atlanta, which is close to the International Airport in Atlanta, Georgia.

“From our new location we are offering a vastly improved portfolio. Strategically positioned very close to the International Terminal of the well-known Atlanta airport (ATL) we found a new home,” said Peter Schneider, president of NGR. “From here, we can showcase our in­creased service offering, our competence, and the largely increased technical center in a very improved fashion. We are operating recycling machines on production scale for post-industrial and post-consumer applications and markets. Customers can recycle their materials in scheduled test runs on various extruder, filtration and pelletizer configurations. From there they can re-introduce the recycled pellets into their production processes and evaluate the success. We pick up our customers at the airport and minutes later they can see their materials running on our machines. It does not get any easier than this.”

The new customer center supports the growth and success of Next Generation Recycling Ma­schi­nen GmbH worldwide and specifically in the local markets. Availability of spare parts on site and capacity and capability of the service team are further being increased. All sales activities for the local markets are being operated from here as well.

“Competition for talent made it specifically during Covid-19 necessary to offer an attractive work en­vironment,” Schneider said. “With the new location we tripled our footprint for offices and our technical center, and we are offering flexible work arrangements.”