Customer Service App Redesigned

Wittmann USA (Torrington, Conn.) has redesigned its WiBa Connect app, now called WiConnect! Introduced in 2014 with thousands of downloads, according to Wittmann, the customer service app enables plastics processors to communicate with Wittmann USA’s sales, parts and service teams, in real time. The WiConnect! redesign was based in part on surveys of customers and existing users.

With a goal of making communication easier, Wittmann says WiConnect! retained the best functions of the original app, while adding some new features. Users can now send photos and videos within the chat function, and the resources tab has quick links to the company’s YouTube channel, which includes instructional videos for R9 & R8 robot training, material handling and equipment, and injection molding machine tutorials. The history log, meanwhile, enables users to see which department and division they contacted last, enabling them to connect again with a single click.

Once logged in to the app, customers can connect in three steps: scroll to the Wittmann product division they want to communicate with (Robots, Material Handling & Auxiliaries, or Injection Molding Machines Division); select Sales, Service, Parts, or Feedback; and then pick chat, phone or email.

The new WiConnect! App is available for free download in the Apple App and Google Play stores, with links on Wittmann’s website.